HubSpot help centre

Workflows that won't trigger, records that won't re-enroll, actions that fail, and properties that keep changing.

• HubSpot workflow not triggering? Why records don't enroll and how to fix it
• HubSpot workflow re-enrollment: why a contact doesn't re-enroll when the trigger happens again
• HubSpot workflow action failed or skipped: how to find the error and fix it

Forms that don't create contacts, missing notifications, uncaptured website forms and leads with no owner.

• HubSpot form submissions not creating or updating contacts
• Not receiving HubSpot form submission notifications
• Non-HubSpot forms on your website not being captured by HubSpot

Duplicate contacts, lifecycle stages that won't move, import errors and contacts missing their company.

• Duplicate contacts in HubSpot: why they happen and how to find and merge them
• HubSpot lifecycle stage won't change or won't move backward: causes and fixes
• HubSpot import errors: why imports fail, skip rows or create duplicates

Going over your marketing contacts tier, and contacts that became marketing contacts by accident.

• Over your HubSpot marketing contacts limit: how to check usage and set contacts as non-marketing
• Why HubSpot contacts became marketing contacts without anyone choosing it

Emails landing in spam, contacts who didn't get your email, and what to do about bounces.

• Why your HubSpot emails are going to spam, and how to fix it
• Why some contacts didn't receive your HubSpot marketing email
• Hard bounces and soft bounces in HubSpot, and what to do with bounced contacts

Won revenue that looks wrong, reports that don't match, and deals missing from the board.

• HubSpot closed won revenue looks wrong? Check these five things
• Why your HubSpot report numbers don't match what you expect
• HubSpot deals not showing in the pipeline board view: where they go and how to find them

Zapier, Shopify and NetSuite syncs that stop working, and a tracking code that isn't tracking.

• Zapier HubSpot trigger not working or running late: how to find the cause
• HubSpot Shopify integration not syncing contacts, orders or products: how to fix it
• HubSpot NetSuite sync errors and records not syncing: how to find and fix them