Help centre / Forms and lead routing
Forms and lead routing
Forms that don't create contacts, missing notifications, spam submissions, lead ads that don't sync and leads with no owner.
HubSpot form submissions not creating or updating contacts
Why HubSpot form submissions update the wrong contact, land in spam or create nothing, and how to fix each cause.
Read the fix (5 min)Not receiving HubSpot form submission notifications
Why HubSpot form notification emails stop arriving, and the checks that get them back, from recipients to mail filters.
Read the fix (5 min)Non-HubSpot forms on your website not being captured by HubSpot
Why HubSpot's non-HubSpot forms tool misses submissions from your website's forms, and how to get them captured.
Read the fix (5 min)New HubSpot leads with no contact owner, or the wrong one
Why new HubSpot leads end up with no owner or the wrong owner, and how to fix your routing and rotation.
Read the fix (5 min)HubSpot form spam: how to stop fake submissions and clean up the contacts
How to stop spam submissions on HubSpot forms with reCAPTCHA, domain blocking and other settings, and clean up the fake contacts.
Read the fix (4 min)Facebook or LinkedIn lead ads not syncing to HubSpot? Check these first
Why Facebook and LinkedIn lead ads stop syncing new leads into HubSpot, and the checks that get them flowing again.
Read the fix (5 min)Can't find your fix?
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